Railways announces time-bound grievance redressal for employees

Source: The Hitavada      Date: 26 Oct 2017 09:18:38


Delhi Bureau & Agencies,


THE railways on Wednesday notified a first of its kind charter for its employees guaranteeing time-bound redressal of their grievances, Railway Minister Piyush Goyal said here. The charter or guidelines will be followed by a similar document for passengers using the rail services, the minister said while announcing a slew of measures that his ministry has taken in the last three weeks to streamline
the working of the national transporter.

“Through this charter we will address their concerns in a time-bound manner be it dues, entitlements, and in the next month or month and a half we will issue a similar charter for rail users or passengers. This charter will be binding on all of us for improving the services for our rail consumers,” said Goyal.

The minister also announced formation of committees to look into restructuring of railway administration and suggest measures for making safety improvements in work sites.

The charter states that redressal of grievances should be within 30 working days of the receipt of their application.
The application for casual leaves will be disposed of within one working day while for all other leaves a time period of seven days has been set. It also says that the ministry will address the issue of seniority list and review of service record will be done once every year.

Approval of various types of advances or loans will receive administrative sanction within seven working days and their disbursal will be with salary in the next billing cycle.
The minister also said that he has formed committees to look into specific areas where several aspects of the railway administration can be restructured.

A high powered committee headed by the Secretary Railway Board has been constituted to restructure Rail Land Development Authority (RLDA) as well as related processes with a view to fast track redevelopment of stations and monetisation of vacant railway land parcels. Another committee has been notified to suggest measures for making substantial safety improvements in work sites over the entire rail network.

The minister also said that multidisciplinary audit teams formed after the September 29 stampede at Elphinstone Road station in Mumbai has surveyed each suburban station and recommended a slew of actions - building of new foot over- bridges, widening and replacement of existing FOBs, provision of escalators and provision of additional entry and exit at the stations.