Managing EI at workplace

Source: The Hitavada      Date: 31 Oct 2017 11:40:07


The concept of EI:

Emotional intelligence is the ability to recognise your own feelings and those of others, and the ability to motivate yourself and others, as well as to manage your own emotions and those of others. Essentially, there are four competencies:

1. Understanding yourself
2. Managing yourself
3. Understanding others
4. Managing others
Perhaps it would be better to simplify the concept. Emotional intelligence increases when people commit themselves to building practical competencies in the context of everyday situations. Nothing can be more powerful than developing empathy skills during everyday conversations on the job. One of the foundation skills that contributes to a manager's or leader's success is the skill of empathy. It starts with self-awareness, in that understanding your own emotions is essential to understanding the feelings of others. It is crucial to effective communication and to leading others effectively.
Lack of empathy is a primary cause of interpersonal difficulties that lead to poor performance, executive derailment, and problems with customer relationships.


Empathy as a competency skill is poorly understood by those who need it most, and it is even more difficult to train and acquire. Most people believe you either have it or you don't. Many hard-driving managers lack a propensity for developing empathy because they assume it's for the more ‘touchy-feely’ types. Some very intelligent leaders are walking around blindly using only their powers of reasoning and wondering why everyone doesn't see things as they see.