Now register criminal, civil complaints on-line

Source: The Hitavada      Date: 03 Nov 2017 09:34:26


Staff Reporter,

Commissioner of Police Dr K Venkatesham inaugurates on-line complaint portal

Moving fast forward in the direction of smart policing, Commissioner of Police (CP) Dr K Venkatesham, on Thursday, launched ‘On-line Citizens Portal’ under Crime and Criminal Tracking Network Systems (CCTNS). The portal aims to provide on-line complaint registration facility to citizens at a click of the button.

CP Dr Venkatesham later addressing a press conference informed that the digital police portal would help save time in lodging the first information report (FIR). The digital platform would also enable top brass to keep track of complaints and ensure better compliance from the ground force. The complainant should open link -- and fill the registration form and also select the city. The complaint would then be forwarded to concerned police station under whose jurisdiction the crime falls. Police Station Officer (PSO) would then allot the complaint to concerned police officer for inquiry. The police may register cognisable offence under Indian Penal Code, or non-cognisable offence or simply take a note of the complaint depending upon the nature of the complaints. The process would be decided on the basis of standing orders and if needed the police will also call the complaint to police station to record his statement. Dr Venkatesham assured that the complainant would receive updates of the complaint on his mobile number once it is processed.

The e-complaint system empower citizens to register complaint from anywhere in the world and it would be dealt by the concerned police station. The city police have already trained its manpower to handle the new system. City police force has been adapting to CCTNS project since last two years. In case the Investigating Officer (IO) fails to make any progress then same would be reviewed by the senior officers and if any lacunae came to notice then the concerned officer might also get pulled-up or face action.

The system will save manpower and also time of the police as well as the citizens for lodging FIR one need visit the police station for every trivial matter. The step would promote transparency and curb arbitrariness in police work. Joint Commissioner of Police Shivajirao Bodkhe and Deputy Commissioner of Police, Detection, Sambhaji Kadam were also present.