MIA, EPFO hold customer grievance redressal camp

Source: The Hitavada      Date: 08 Nov 2017 09:38:56


Business Bureau,

MIA in association with EPFO, Ministry of Labour, Nagpur, organised ‘Customer Grievance Redressal Camp’ during the Vigilance Awareness Week – 2017 at MIA House, where top priority was given to grievances related to claim settlement and also to dwell upon latest initiative a development of on-line services of EPFO.

P S Niraj, Assistant Commissioner of Provident Fund elaborated on the Pradhan Mantri Paridhan Rojgar Protsahan Yojana (PMRPY). The scheme has been designed to incentivise employers for generation of new employment. Discontinuance of Form–9 in physical form and initiative towards electronic paper free EPFO will reduce the paper work of employers. Software for generation of certificate of coverage and members location mapping facility in Employers ‘Portal’.

Amit Ahuja, Enforcement Officer of Provident Fund also spoke on the housing scheme for employees, wherein the employees can take the benefit of their deposits beyond Rs 20,000 for purchasing of house or flat, members may withdraw up to 90 per cent accumulations in Provident Fund account. Members may also opt for full/part repayment of loans out of their monthly PF contribution.

EPFO has also launched a new app ‘Umang.’ All EPFO services are now available on the Umang app, the Umang can be downloaded by giving a missed call on 9718397183. The Unified Mobile App can also be downloaded from Umang website or from the Play/App store.
Fanendra Umredkar, Technical Officer of Provident Fund office emphasised on on-line submission of claims, the timeline in case of claim settlements is 10 days.

The Employees Provident Fund Organisation has increased the life insurance cover of the subscribers from Rs 3.60 lakh to Rs 6 lakh w.e.f. September 1, 2015, a subscriber will not be required to work for 12 continues months in a company before becoming eligible for the benefit. It will be based on 30 times the last drawn salary and a bonus of Rs 1.5 lakh with a cap of Rs 6 lakh.

As per Citizens’ Charter, 2017 of EPFO launched on May 16, 2017, time period for grievance handling has been reduced to 15 days. EPFO also uses social media such as face book and twitter to receive grievances as well as suggestions.

The camp was attended by around 50 MIA members and their representatives. Earlier Capt C M Randhir, President of MIA welcomed P S Niraj, Assistant Commissioner of PF, Amit Ahuja, Enforcement Officer of PF, Chitra Patharkar, Enforcement Officer of PF and Fanendra Umredkar, Technical Officer, all from Employees Provident Fund Organisation. Sachin Jain, Additional Secretary of MIA proposed vote of thanks. MIA continously organises various workshops for its members.