RCom customers in a tizzy as network goes haywire

Source: The Hitavada      Date: 08 Nov 2017 09:45:04


By Niraj Chinchkhede,

Soon after the Anil Ambani-led Reliance Communications (Rcom) recently announced that it will shut down voice call service from December 1, the company’s network started deteriorating and on Tuesday it appeared to have collapsed as thousands of RCom existing customers seen fuming all over.

Annoyed customers were seen visiting company’s stores and franchisee making futile attempts to gain ‘connectivity’ of their mobile phones. While the company officials refused to comment on the matter, sources told The Hitavada that the entire network of the compnay had come to standstill on Tuesday.

The company operating with nearly 21 stores in the city till recent past has now left with only three stores. The customers are not only facing hardship because of the failed vioce calling syatem but they are frustrated because the company is not felicitating the customers to switch on to other companies.

Customers alleged that their mobile phones have become dead. “All of a sudden my phone lost signals and now I have lost connectivity with my friends and business associates,” said Rajendra Yadav, one of the customers.
Rajendra is not alone who is undergoing the mental stress. There are over five lakh mobile phone users in Nagpur district - both prepaid and post paid - who are sailing in the same boat.

Adding to the woes, the company is allegedly not felicitating the customers to port their mobile numbers to others network because of technical glitch.

“For the past one week, I am running from pillar to post to get my RCom mobile connection transferred to some other service provider. But the RCom company representatives are not responding. When I visited one of the company stores in the city, a lady at the counter told me that the network system is down and thus she could not generate the ‘port code’ required to switch on to different network,” said Sudhir Gaikwad, a visibly announced customer.
Interestingly, the company has recently said that the customers can move to other networks by the end of the year.

When The Hitavada scribe visited the company’s store in the city, one of the company officials agreed that customers are in deep trouble. On a condition of anonymity, he said that though the company is supposed to shut down voice call service from December 1, the entire system appears to have collapsed for the since two to three days.

“Despite of our repeated efforts, we are unable to assist the customers. Majority of the mobile phones in the district have lost connectivity with the system network and thus the users are unable to make voice calls. In addition to this, the process of generating ‘deport code’ has also gone haywire subsequently making it impossible for us to allow the Rcom customers to switch on to some other network of their choice,” he said adding that he has no solution for the pathetic condition.

Till recent past, the the company was enjoying about 17 per cent share in the telecom sector.
But according to sources, clouds of uncertainty started looming over the future of the company after it failed to close its wireless business merger deal with Aircel recently, the debt-ridden RCom chose to wind up its call