Darri police station inches closer for ISO certification

Source: The Hitavada      Date: 12 May 2017 11:04:12

By Mukesh S Singh,

Korba (Darri)/Raipur,

If happens, Darri will be the 2nd to have an ISO certification after Kotwali station of Mungeli district

SP Davuliri Sharvan, teamed up with his CSP Sukhnandan Rathore and SHO Sadhna Singh, to earn the certification

As against several police stations that wear a grim and untidy look this police station has set a bright and vibrant example for the entire state to emulate

Prime Minister Narendra Modi, during a three-day annual meet of Directors General of Police (DGPs) held at Rann of Kutch district of Gujarat, had called upon the police officers for ‘Smart Policing’, aimed at building tech-savvy, well-trained strict, sensitive, modern, accountable, dependable and responsible police force.

Acting on the PM’s call, Korba Superintendent of Police (SP) Davuliri Shravan has put in his all vigour and vitality – by
optimising all manpower and resources at his official
disposal to obtain (International Organisation for Standardisation) 9001:2015 Certification for Darri Police Station of the district.

If happens, it will only be the second such police station in the State to have an ISO certification. To date, Kotwali police station of Mungeli district is the only one out of 430 police stations and 108 police outposts in the state to enjoy status of ISO certification.

A visit to Darri Police Station, now, will reinstate the fact that if there is a will, there is a way. As against several police stations in the region that wear a grim and untidy look this police station has set a bright and vibrant example for the entire state to emulate.

However, getting an appreciation to this extent is not an easy job. ISO 9001 specifies requirements for a quality management system where an organisation needs to demonstrate its ability to consistently provide product that meets service users and applicable statutory and regulatory requirements and aims to enhance service users satisfaction through the effective application of the system,including processes for continual improvement of the system and the assurance of conformity to customer and applicable
statutory and regulatory requirements.

In policing terms, ISO certification is given by Geneva-based International Standards Organisation (ISO) on the basis of a number of parameters like the response of a police station to the needs of the public, its reception of visitors, the
number of officials facing no allegations of misdeeds and the number of pending cases, among others.

Against all odds and limited resources, SP Sharvan, a 2008-batch Indian Police Service (IPS) officer of Chhattisgarh cadre teamed up with his Darri City Superintendent of Police (CSP) Sukhnandan Rathore and Darri Station House Officer (SHO) Sadhna Singh, to put in their efforts, to get the prestigious accreditation even as their day-to-day policing work kept them busy round-the-clock. Korba Additional Superintendent of Police (ASP) Tarkeshwar Patel also worked diligently along with the rest of the team to ensure
that Darri Police Station meets all the criteria needed for the ISO certification.

Police stations in major cities of the state tend to be far more streamlined and well managed than their counterparts in industrial town like Korba. Realising the gap in the quality of services, SP Shravan and his team decided to offer a solution to administer policing of a similar nature and standard. According to the SP, ISO certification has two components viz Process component and Infrastructure component. ‘Process component’ pertains with the quality of the procedures offered by the police station. For instance, the time taken for passport verification, the time taken by a police vehicle to respond to the furthest point of its jurisdiction, the number of calls the police station is able to respond to, the number of pending investigations, etc.

Similarly, the Infrastructure component ensures that the people are coming to a space where solutions can be found.
It pertains to the cleanliness of the police station, and the availability of drinking water, chairs and waiting rooms in the station for the general public. If a particular police station conforms to the above mentioned standard, the ISO certification is approved.