Redress CM Helpline applications to satisfaction of people: Collector

Source: The Hitavada      Date: 05 Sep 2017 11:01:06


Staff Reporter,

The Chief Minister Helpline applications must be redressed for satisfaction of the public. Honest effort should be made in this direction.
Aforesaid views were expressed by Collector Maheshchandra Choudhary while addressing time limit meeting. Some departments could not redress the grievances up to expectation of applicants, which is why, efforts should be made within the limits of rules to fulfill expectation of applicant. Apart from it, redressal of grievances related to medical education, food and civil supply, energy, Jail Department, etc. is comparatively better.

The institution wise, finance, medical education, energy, PHE along with other departments were instructed to ensure redressal at L-3 and L-4 level. Instructions to redress the pending complaints on website of PMO were also given. Instructions for redressal of pending complaints of Public Grievance Redressal wing were also given.

The instructions to start review to get corrupt and employees physically unable to discharge duty to make them compulsorily retired after completing 20 years service or 50 years age were also given. The Revenue officers were also instructed to sit at courts regularly and ensure redressal of 3 to 5 years old pending cases. All the heads of department were instructed to take initiative for preparing Vision Document 2022 in which vision related with infrastructure of department and working style must be visible.

The instructions for population survey, preparing review programme for giving copy of Khasra, Khatauni, constituting team of Food Department officers to conduct probe into kerosene black marketing were also given. CMHO was also instructed to give written report on action taken against quacks. He also sought details for the development of gardens on both the sides of holy Narmada, from Deputy Director Horticulture.

Instructions to take action for payment of pending medical bills of retired employees, to ensure supplying water to the last end of canals of NVDA, taking action against the blocking the way of canals were also given. He also instructed Revenue officers to take action to increase number of redressed cases and increase realisation.
Additional Collector Chote Singh, Anand Kopariha, ASP Rajesh Tiwari and other officers were also present on the occasion.