Resolve complaints under CM Helpline within a week: Collector to officers

Source: The Hitavada      Date: 13 Feb 2018 11:31:16

Staff Reporter

Collector Mahesh Chandra Choudhary on Monday expressed great displeasure over long pendency of complaints under CM Helpline. He asked concerned senior officials to resolve within a week time the complaints which are lying pending for over 300 days. He also cautioned the officials to remain prepared for action if they would fail to redress the complains within stipulated time.

The Collector was addressing Time Limit meeting held at Collectorate. While reviewing CM Helpline complaints which are lying pending with various departments he directed to issue notice and propose action against RES and officials of Fishery department for paying negligence in following order given for redressal of complaint.

He also directed Executive Engineer, Public Works Engineer department to avoid force closure and take interest is resolving complaints. He also cautioned Executive Engineers of NVDA and Water Resources departments to ensure redressal of CM Helpline complaints within fixed time limit.

Collector Choudhary expressed displeasure over casual approach of senior officials of Tribal department, Higher Education, Power, Agriculture and Medical Education Department in redressing complaints on time.
He warned the officials of Urban Administration, Panchayat, Animal Husbandry, Women and Child Development Department to see that the complainants must satisfy with their redressal. He also gave serious warnings to officials of Revenue department, Public Works Department, Forest, Lead Banks and Labour Departments for not redressing complaints on time.

Displeased with the irresponsible attitude to senior officials in redressing CM Helpline complaints, he asked Public Service Manager, Shubhangi Shukla to prepare department wise chart of complaints remain pending for over 300 days. Concerned senior officials would have to redress the complaints within a week time. He bestowed the responsibility of sending letter to the Government against the officials who would fail to redress complaints within given time.

The Collector also asked concerned officials to make Jansunwai more effective so that people's complaints would be redressed in time and to their satisfactory level. He directed all District Officers to ensure foolproof arrangements for hearing and redressal of civic complaints.
Amongst those also present on the occasion were Assistant Collector, Chhote Singh, Surbhi Gupta, Sanjana Jain and head of all departments.