Pro-active policing: Control Room calls drop from 40,000 to just 2,000 per day

Source: The Hitavada      Date: 16 May 2018 08:53:27


By Dheeraj Fartode,

Joint Commissioner of Police Shivajirao Bodkhe attributes the drop to improved utilisation of assets and pro-active policing

Improved utilisation of technology, adoption of pro-active policing measures and switching on of CCTV network in city has started yielding results, indicated by a drop in calls for police help. The change is visible within a period of eight months and in terms of statistics the calls to Police Control Room used to be 40,000 that are now just about 2,000 per day, stated Joint Commissioner of Police Shivajirao Bodkhe.

The reduction in number of calls is more indicator of stress reliever for the staff at Control Room as maximum callers were calling unnecessarily. For city police machinery it is a welcome drop as now lines are free and police can respond faster to calls for help in times of emergency, added Bodkhe while talking to The Hitavada.

The number of call was unusually higher in terms of population and crime base of second capital of State. Hence, city police constituted a team that undertook a scientific analysis of calls coming to Control Room and after brain storming a new system was put in place. Along side the visibility of police machinery increased manifold due to effect of CCTV as now major part of city is now covered. This has contributed to increased safety on city streets. Bodkhe said after the new system was introduced the monitoring of last three months has revealed a staggering fall in calls to Control Room.

The cops have installed Interactive Voice Response (IVR) which helped to reduce the calls from 12,000 to 2,000 per/day within a month. IVR is an automated telephony system that interacts with callers, gathers information and route calls to the appropriate recipients.

If a citizen dials 100 emergency number, the calls are connected to IVR which prompts the caller to further dial 1 to connect to Police Control Room.
Hence, unknowingly dialed numbers are automatically disconnected to the control room thus saving human resources. It may be also mentioned that the police had also identified miscreants who were dialing the emergency for sake of time-pass. These miscreants were called to the police stations and reprimanded for wasting crucial time. The pulling up of persons who used to trouble lady constables and pass on crude jokes had the desired effect as calls have almost stopped, he revealed further.

40 lines for untreated service

The police control room has 40 phone lines so that every citizen will be connected with control room. Earlier, the control room was working with just eight lines due to which many complaints about longer waiting period and non-connectivity in times of emergency was made.

Area dominance intensified

When the control room was receiving large number of calls, the police started analysis of every call including type, timing, place and frequency. After studying the calls and nature of help sought for almost six months, the police officers identified total 96 ‘black spots’ in city from where citizens used to call for police help. Further, the police had arranged patrolling and area dominance in these particular localities and this operational fine-tuning seems to have benefited the cops to put check on anti-social activities and phone calls from these spots have drastically come down.

At the same time, the cops have intensified criminal tracking system. A new office for criminal tracking was set-up near Control Room where two senior officers and staff of 10 constables were deputed to track movement of criminals and reports were sent by the police teams. Every police station had given a task to track four to five criminals and notorious history-sheeters everyday. This pro-active step created panic among the criminals as the cops are visiting their house almost every week.