Baggage mishandling dropped by 70 per cent since 2007: Report

Source: The Hitavada      Date: 03 Jun 2018 10:04:03


 

Business Bureau,

Airlines around the world have once again improved the rate of baggage delivery, this is according to the SITA 2018 Baggage Report published recently.
The continuous improvement trend of more than a decade has seen baggage mishandling dropping by 70 per cent since 2007. This is the 14th year that SITA has issued its report and it marks 2018 a turning point for the global air transport industry as airlines increasingly adopt baggage tracking technologies.


SITA’s report details how baggage management is changing globally and airline passengers can expect to see major differences over the next two years.


Services like real-time notifications and fast self-service bag drop will be more common place and 2018 is the year that the International Air Transport Association (IATA) Resolution 753 comes into effect which will see the industry increase baggage tracking. Barbara Dalibard, CEO, SITA, said, “Over the last decade, we have seen significant improvements in baggage management as airlines has taken advantage of technology.

Now with IATA’s drive for 100 per cent bag tracking, technology adoption will rise further. End-to-end tracking produces data which reveals where improvements can be made in operational processes. While we won’t see a sudden change in 2018, it is a real turning point for the industry as airlines begin to unlock the value of the tracking data for the 4.65 billion bags they carry.”


The growth in passenger numbers globally puts considerable pressure on the industry’s baggage systems and processes. With the rise to more than 4 billion passengers in 2017, the airlines did well to reduce the rate of mishandled bags.


In fact, at 5.57 per thousand passengers it was the lowest level ever recorded. Despite the improvement, mishandled bags cost the industry an estimated $2.3 billion in 2017 so there is considerable scope for cost savings from airline investments in end-to-end bag tracking.


SITA’s Baggage Report includes examples of how airlines, including Aeroflot, Alitalia, Bahamasair, Delta and Qatar, are using innovative and proven technologies to improve bag management and tracking. One case study outlines how the airline Bahamasair went from scanning bag tag labels on a “bingo” card to full Resolution 753 tracking in Miami and Nassau airports inside seven days. This included the full ability to share tracking data in real-time via SITA’s Bag Journey service. This initiative will deliver benefits to the airline in the way of improved passenger service and cost savings.


SITA provides IT and communications to the air transport industry and is the only single-source vendor covering all areas of baggage management from data capture to management and sharing using the latest technology. SITA has been the recognised leader in bag tracking and tracing for more than 25 years with its systems in every major airport in the world. SITA Bag Journey is the world’s first community-based baggage tracking system that provides an end-to-end view of the baggage journey using data from multiple sources.