IT Minister Rajeev Chandrasekhar said the modalities defining the structure and scope of Grievance Appellate Committees will be worked out soon, and hoped that their formation will, in fact, discourage social media platforms from continuing with their “casual” and “tokenism” approach to address user grievances.

 

The Government on Friday tightened IT rules, paving the way for the setting up of grievance appellate panels, which will settle issues that users may have against the way social media platforms initially addressed their complaints regarding content and other matters.