DEVENDRA Fadnavis, Chief Minister, launched toll free grievance redressal helpline of Nagpur Municipal Corporation (NMC), ‘155304’, at Ramgiri residence on Friday. Dr Abhijeet Chaudhari, Municipal Commissioner and Administrator, NMC; Anchal Goyal, Additional Municipal Commissioner; and Shweta Banerjee, Superintending Engineer, were present for the launch. Dr Abhijeet Chaudhari has assured the Chief Minister that every complaint received through helpline number will be sent to the concerned department. Regular feedback will also be collected from the citizens. A team has been appointed at Shradhey Atal BihariVajpayee City Operation Centre in the NMC headquarters for effective operation of the helpline service.

 

The helpline service will be available from 8 am to 8 pm on weekdays, and from 10 am to 8 pm on weekends. The helpline comes in addition of the ‘My Nagpur’ app and grievance redressal portal to resolve the issues faced by citizens. These services, though, have been found lacking in achieving their intended purpose. Except for initial period, these services have failed to resolve the issues raised by the citizens. Even the notice sent by NMC commissioner have seemed to fell on deaf years as there was no visible improvement in the service. The municipal authorities have appealed to the citizens to take advantage of the helpline.